Care Quality & Compliance Manager

Website The Whiteley Homes Trust

Care Quality & Compliance Manager
Up to £45,000 per annum
Full Time, 37.5 hours per week
Walton on Thames, Surrey

It is expected that the post-holder will be flexible with working hours to accommodate the various demands of the job. You may be required to perform such other additional duties within your skill and competence as the business may require. This will include at least one shift on the floor per fortnight covering RN shifts as business needs require. Flexibility around weekend and night shifts is required.

About the Organisation

Our founder, William Whiteley, was a successful retail entrepreneur. When he died in 1907, he bequeathed £1 million to create housing for ‘the aged poor”. As a unique community in Surrey, we now provide 25% of the specialist housing for older people in the borough of Elmbridge. We offer a wide variety of homes and care on our large estate, including over almshouse cottages, extra-care flats, nursing and residential care. In addition to our housing and care provision, we also have a diverse range of community services within the village including a shop, café, pub, church, golf, fishing, bowling.

About the role

The Quality and Compliance Manager is responsible for ensuring that high standards are met across the Trust and that managers adopting best practice and adhering to CQC regulations, other legislation and local authority requirements. The post holder will be expected to contribute relevant data that shows the Trust’s progress in improving the quality of lives of older people.

Working closely with the Registered Managers to ensuring actions derived from audits are implemented and embedded into the care areas to ensure organisational learning and growth. This will be done by completing baseline reviews in order to collate baseline data, in a realistic and robust manner that can be translated into day-to-day practice.

The role will involve working closely with all care services within the Trust to provide holistic support and ensure consistency across the services. This will ensure an integrated and joined up network of services to the residents within our homes and our domiciliary care clients.

With highly tuned communication skills and the ability to analyse and articulate results, the post holder will create a collaborative team approach to support the Trust. To be at the forefront of modern ambitious services that define a new edge to the ageing population that will be watched by others.

A hands-on, can-do approach is essential to improving standards within the team. The post holder will be required to undertake shifts within the nursing home, covering holiday, sickness and other absences. This enables the post holder to work closely with the team and understand day to day processes, the challenges facing the team and where improvements can be made. The post holder will work closely with the Registered Managers.

About you

To succeed in this role, you will be a Registered Nurse with an active PIN with the following skills and experience:

Strong analytical skills
Minimum 5 years experience in a similar setting
Experience of driving improvements in a care setting
Working knowledge of safeguarding practices
Ability to work to high specification to improve and maintain quality
Ability to motivate people with exceptional customer focus
Ability to establish and cultivate meaningful interpersonal relationships.
Excellent IT skills, including proficiency with Excel
Proven experience working with databases and maintaining accurate records
Previous experience as a Registered Manager within the Adult Health & Social Care sector would be advantageous
Full working knowledge of current statutory and regulatory guidelines governing the operation of services for Adult Social Care including CQC, Health and Social Care Act, DOLs and Mental Capacity Act
You will be a meticulous person who is thorough in everything they do
An Enhanced DBS check will be required for this role.

In return we offer

34 days annual leave, including bank holidays
A supportive and friendly working environment
Ongoing training and development opportunities
Employee Assistance programme – Assistance with work, personal or family issues 24/7
Generous pension
Life assurance
Free parking
50% discount in the café
Free parking and use of onsite facilities.

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