Part-time Scheduler

Website Home Instead - Farnborough, Farnham & Fleet

Job title: Part-time Scheduler
Location: North Camp, Farnborough (office based)
Rate: £20,000 – £25,000 pro rata (based on experience)
Contract: Fixed-term (minimum 12 months)
Hours: From 20 hours per week within the hours of 09:00 – 17:00 (Monday to Friday). While there is some flexibility, due to the nature of the role Monday mornings and Friday afternoons are essential.

Job Purpose

To perform a variety of duties in the coordination of scheduling service for clients whilst providing the highest quality of service to clients.

 

Main Responsibilities

·         Liaise with Care Professionals to arrange shifts, including the management of annual leave

·         Liaise with clients to alter existing arrangements and add new client packages

·         Maintain professional relations with clients, Care Professionals and other care professionals

·         Manage the PeoplePlanner system linked to Mobizio to schedule visits and inform Care Professionals and clients of visits scheduled

·         Liaise with internal office staff

·         Occasional on call duty (as part of a team) and be a Care Professional if required

·         Attend supervisory meetings as organised

·         Ensure compliance with CQC and HISC in line with policies and procedures

·         Where applicable, maintain your vehicle to ensure safety and compliance with the law at all times

·         Undertake any training required to improve skills

·         Undertake additional duties as may be assigned from time to time.

 

Essential Criteria

·         Experience of working in a scheduling role within a home care or other relevant environment such as logistics.

·         Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.

·         Highly resilient and positive with excellent communications skills.

·         Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.

·         Team player with strong interpersonal skills with the ability to build rapport quickly.

·         Excellent attention to detail with the ability to multi-task.

·         Logical and analytical with the ability to work on own initiative and meet deadlines.

Why work for us?

We will support you in completing your Care Certificate
Paid business mileage (45p/mile)
Company pension scheme
Employee assistance programme with 24 hours phone
Regular bonuses including work anniversaries
Care Friends bonus scheme
As a key worker you’ll be eligible for a Blue Light Card
Optional opportunities for overtime picking up care calls

To apply for this job please visit www.homeinstead.co.uk.