Care Coordinator

Website Caremark Elmbridge

Working as part of a small but very successful team you will support the Registered Manager in the day-to-day operations of the branch and be specifically responsible for the managing the weekly and daily roster of the carers and using the system to allocate and match the carers to care plans and client visits.

This role will give you a great opportunity to grow and take on extra responsibility work closely with a supportive office Team to ensure that quality driven care is delivered at all times and that the care team are supported and valued.

To be successful in this role you will need to demonstrate care and compassion, along with empathy and an understanding of what the clients and carers need.

You must be driver holding full British driving license and willing to take on care calls when required Principal responsibilities

* Answering all incoming telephone enquiries.

* Implementation of thorough recruitment and vetting procedures of all Care & Support Workers.

* Processing new customer referrals.

* Preparing appropriate documentation for Field Care Supervisors.

* Permanent allocation of Care & Support Workers to all customer visits and ensuring all visits always covered.

* Administration of all Individual Care & Support Agreements.

* Maintaining customer and Care & Support Worker office files and ensuring that they are always up to date.

* Maintaining computer system up to date at all times.

* Ensuring all customer and Care & Support Worker documentation and electronic records are kept up to date at all times.

* Ensuring all other records are kept up to date.

* To work closely with the Field Care Supervisor.

* To ensure compliance with all office systems and procedures.

* Assistance with wages and invoice processing.

* Production of reports and management information as required.

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