Support Worker

Website A2Dominion

Support Officer, Young People & Young Parents Services
Salary Per Annum: £28,137.00+ benefits and bonus scheme
Contract: Permanent, full time 35 hours per week

Who we are & what we do:

We are a residential property group with a social purpose., we’ are committed to supporting all our customers to live independently so they can enjoy their homes and neighbourhoods.

Our values and vision underpin all that we do: Deliver; Respond; Innovate; Value Diversity; Enterprise.

About the Job & You:

You will co-ordinate the delivery of high quality support to clients living in sheltered/supported accommodation or the wider community, enabling them to sustain their tenancy whilst promoting independence, freedom and choice whilst monitoring and managing team caseloads, ensuring support is delivered against support plans, group work programmes and within Group Policies and Procedures.
Responsibilities include, but are not limited to:
– Take referrals and carry out needs assessments of prospective clients, liaising with Local Authorities, other agencies and colleagues.
– Ensure clients are fully aware of support available, their financial obligations, rights and responsibilities under tenancy/occupation agreements and all related procedures.
– Agree, deliver and regularly review Independent Living Plans and Risk Assessments, ensuring delivery of contracted hours of support in line with contractual outcomes.
– Design and deliver structured support to groups as required.
– Report safeguarding concerns of vulnerable people using the correct procedures. Attend case conferences and other meetings as required.
– Ensure timely and accurate completion of relevant documentation and maintenance of records in line with procedures.
– Handle complaints in accordance with Group Policy and Procedures, undertaking investigations as necessary.

You must be able to work Monday to Friday. Where necessary staff will be expected to take part in an On-Call rota for which an additional payment is made.

Qualifications & Experience:
– Educated to GCSE level or equivalent in Math & English
– Level 3 in Health and Social Care or equivalent or willingness to work towards

– Demonstrable experience in supported housing and an understanding of how to provide support to service users with Complex Needs, understanding the roles of statutory services in Young People’s lives and the ability to work jointly to obtain best practice at all times
– An ability to make clear decision’s and lead a team in a fast paced working environment
– An awareness and concern for health and safety, safeguarding and legislations
– Ability to provide support and promote services in order to receive referrals and meet contractual obligations

Rewards & Benefits:
– Group Bonus
– 25 days leave (Rising to 28 after 3 years’ service)
– Flexible benefits – £300 allowance
– Above & Beyond the Call of Duty Awards
– Customer Experience Awards
– Employee Assistance Program
– Eyes tests and Flu vouchers
– Sports & Social Club
– Season Ticket Loan
– Staff Consultative Committee
Learning & Development:
– Professional Networks, including The National House Federation
– Leadership Development program
Giving Back:
– Time off for volunteering
– Match funding for charity work
Note:  This role is subject to an Enhanced Check with the Disclosure and Barring Service.Senior Support Officer, Young People & Young Parents Services
Salary Per Annum: £28,137.00+ benefits and bonus scheme
Contract: Permanent, full time 35 hours per week
Location: The Foyer, Wilton Road, Salisbury, Wiltshire, SP2 7EJ
Who we are & what we do:

We are a residential property group with a social purpose., we’ are committed to supporting all our customers to live independently so they can enjoy their homes and neighbourhoods.

Our values and vision underpin all that we do: Deliver; Respond; Innovate; Value Diversity; Enterprise.

About the Job & You:

You will co-ordinate the delivery of high quality support to clients living in sheltered/supported accommodation or the wider community, enabling them to sustain their tenancy whilst promoting independence, freedom and choice whilst monitoring and managing team caseloads, ensuring support is delivered against support plans, group work programmes and within Group Policies and Procedures.
Responsibilities include, but are not limited to:
– Take referrals and carry out needs assessments of prospective clients, liaising with Local Authorities, other agencies and colleagues.
– Ensure clients are fully aware of support available, their financial obligations, rights and responsibilities under tenancy/occupation agreements and all related procedures.
– Agree, deliver and regularly review Independent Living Plans and Risk Assessments, ensuring delivery of contracted hours of support in line with contractual outcomes.
– Design and deliver structured support to groups as required.
– Report safeguarding concerns of vulnerable people using the correct procedures. Attend case conferences and other meetings as required.
– Ensure timely and accurate completion of relevant documentation and maintenance of records in line with procedures.
– Handle complaints in accordance with Group Policy and Procedures, undertaking investigations as necessary.

You must be able to work Monday to Friday. Where necessary staff will be expected to take part in an On-Call rota for which an additional payment is made.

Qualifications & Experience:
– Educated to GCSE level or equivalent in Math & English
– Level 3 in Health and Social Care or equivalent or willingness to work towards

– Demonstrable experience in supported housing and an understanding of how to provide support to service users with Complex Needs, understanding the roles of statutory services in Young People’s lives and the ability to work jointly to obtain best practice at all times
– An ability to make clear decision’s and lead a team in a fast paced working environment
– An awareness and concern for health and safety, safeguarding and legislations
– Ability to provide support and promote services in order to receive referrals and meet contractual obligations

Rewards & Benefits:
– Group Bonus
– 25 days leave (Rising to 28 after 3 years’ service)
– Flexible benefits – £300 allowance
– Above & Beyond the Call of Duty Awards
– Customer Experience Awards
– Employee Assistance Program
– Eyes tests and Flu vouchers
– Sports & Social Club
– Season Ticket Loan
– Staff Consultative Committee
Learning & Development:
– Professional Networks, including The National House Federation
– Leadership Development program
Giving Back:
– Time off for volunteering
– Match funding for charity work
Note:  This role is subject to an Enhanced Check with the Disclosure and Barring Service.

As an employee of A2Dominion, we want you to feel fairly rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. All permanent members of staff receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family. You are also provided with discounted childcare vouchers and cycling equipment throughout the year, and you pay for them by monthly salary deductions. Employees are usually provided with grace days to cover the period between Christmas and New Year, in 2018 we have increased it to 4 days, half a day more than the usual three and a half grace days. On top of all of this you will also receive 25 days annual leave.

To apply for this job email your details to amy.fagan@a2dominion.co.uk.